Privacy policy.

At Total Health Osteopathy, we are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and store your personal information when you visit our website or use our services.

1. Who We Are

Total Health Osteopathy is a registered Osteopathy clinic based in Plymouth, UK. Our contact details are:
Address: Creykes Court, The Millfields, Plymouth, PL1 3JB
Email: total health.osteos@gmail.com
Phone: 01752 921061

2. What Information We Collect

We may collect and process the following personal data:

  • Name, email address, and phone number (when you submit an enquiry or booking form)

  • Health and medical information (when provided during consultations)

  • Payment details (if processed online)

  • Technical data such as IP address, browser type, and usage data (via cookies and analytics)

3. How We Use Your Data

We process your personal data to:

  • Respond to enquiries and provide osteopathic services

  • Manage appointments and communicate with you

  • Maintain accurate medical and treatment records

  • Comply with legal and regulatory obligations

  • Improve our website and services

We will never sell your personal information to third parties.

4. Data Sharing

We may share your information with:

  • Healthcare providers or insurers (only with your consent)

  • Service providers who support our website, booking, or email systems

  • Regulatory bodies if legally required

All third parties are required to keep your data secure and use it only for the agreed purposes.

5. Data Retention

We retain medical and treatment records for a minimum of 8 years (or until a child’s 25th birthday if under 18 at the time of treatment), in accordance with UK healthcare regulations. Website form submissions are retained only as long as necessary to fulfil the original purpose.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for processing (where applicable)

  • Request a copy of your data in a portable format

  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated

To exercise these rights, contact us at [Insert email].

7. Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

8. Updates to This Policy

We may update this Privacy Policy periodically. The most recent version will always be available on this page.